Call logging and customer suppot project

A call center is a centralized office used for the purpose of receiving and transmitting a large volume of request by telephone. A call center is operated by a company to administer incoming product support or information inquires from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chats, and e-mails at one location to known as a contact center.

Description

A call center is often operated through an extensive open workspace for call center employees, with work stations that include a computer for each employee; a telephone set/handset is connected to a telecom switch, and one more supervisor stations. It can be independently operated by networked with additional centers.