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A call center is a centralized office used for the purpose of receiving and transmitting a large volume of request by telephone. A call center is operated by a company to administer incoming product support or information inquires from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chats, and e-mails at one location to known as a contact center.
Call logging and customer suppot project